A career at the PEXA help desk would be a great fit if you are looking for a job within the real estate industry. The company has seen a significant growth in the last 18 months. It has doubled its transaction volumes in that time. AppDynamics is used by PEXA to ensure that their applications work on any platform, device, and operating system. They are proud to offer the best customer service in their industry. This is a testament to their dedication to providing exceptional service.
The Workplace Technology team provides excellent customer service to PEXArians by providing proactive customer support. They manage service desk tickets and incoming calls, and ensure that incidents are resolved efficiently. All work logs are recorded and assigned a resolution. Depending on the severity of the incident, they will allocate resources based on the level of difficulty. They will track the progress of each incident, determine the cause, and assign the appropriate resolution to ensure that the customer gets the best service possible.
PEXA has been using the cloud for several years. This move marked the beginning of its digital evolution. They switched from on-premises to SaaS, and now use the most recent software releases to improve their customer service and performance. AppDynamics is an analytics platform that ensures applications are running at optimal levels. PEXA’s on-premises systems in the past were not designed for growth or changing customer requirements.
PEXA is changing the way property is settled across Australia. Its digital platform has transformed the property market in the country, allowing more than $2 trillion worth of property to be transacted through it. PEXA had to create systems that could meet the increasing demand in the industry and ensure that property settlements for their customers continued uninterrupted. By implementing AppDynamics, they increased their scalability and visibility across their platform. PEXA saw an increase in its capacity of 30% and improved overall performance metrics.