If you are looking for help with a technology-related problem, the LISD Help Desk is your best bet. This department provides superior support to students and teachers. Follow these procedures to report problems and get assistance. If possible, please direct all technical issues to the Help Desk. This will allow the Help Desk to quickly identify and resolve any issues. If you have any questions, feel free to ask.
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Information about the LISD Help Desk
The Help Desk provides technical support as well as a variety of other services such as software installation, computer repair, and troubleshooting. LISD’s technology services include several departments, including the Digital Learning Department (and the Technology Support Department). Each division can offer support and assistance for students and staff. These divisions offer different services to students and staff to help them make the most of technology.
Staff and students should keep their personal information private, including student IDs and passwords. During school hours, students should avoid using computers that are logged in by other users. Students should also avoid working on computers that are shared by other people. This includes using their laptops with others. If a student is working on a computer with a staff member, they should not save personal information there. This could lead to identity theft and other problems.
Information about the Digital Learning Department
The Information and Technology Services Department provides teachers, students, and parents with the tools they need to learn, work, and have fun. The Digital Learning team implements the district’s Next Technologies for Learning vision, provides teacher professional development, and chooses tools for the district’s technology infrastructure. The Technology team supports the district’s network and database infrastructure. This includes hardware repair and filtering. The help desk is an important resource for teachers, students, and families who use technology.
Information about the Technology Support Department
The Technology Support Department at Lewissville ISD offers a variety of services to students and employees. These services include the provision of technology tools and equipment, training, and customer service. Technicians must have at least one year of field experience. They should be able to resolve support tickets within 24 to 48 hours. Technicians should also start and end their workday at the same campus where they will be assigned.
LISD has adopted modern technology tools and maintained digital resources to ensure that students are ready for the future. This team provides support to all technology-related TEKS, including Technology Application, and oversees the Canvas LMS integration. This team also has high priorities in digital citizenship and student data privacy. All servers, wireless networks, and classroom audio/visual systems are managed by the Network, Infrastructure, and Cyber Security Team. LISD is committed in ensuring students have equal access to technology.