If you’re looking for an open source Help Scout alternative, you’ve come to the right place. The Kayako team has been using the platform for five years and provides free training. This Help Scout alternative is free and offers the same features as Help Scout, but at a fraction of the cost. It also provides advanced reporting and workflow automation. In addition, it also includes live chat and 600+ integrations. Here are some of the top features you can get from Kayako.
Help Scout’s key feature is its ability to segment users according to attributes. This allows you to create different customer segments. You can also schedule your messages and monitor your performance using a variety of pre-built dashboards. Help Scout also has an API for exporting data to your favorite business intelligence tool. Help Scout also offers a customer profile which allows you to view basic information about your customers. This information can be used to improve customer service.
Another great feature of HIVER platform is its ability to offer social and email support channels. An agent plan can be purchased for as low as $19 per monthly. You can also purchase an agency plan for up to $215 per month. For larger teams, you may want to look into an enterprise plan, which offers more features and granular reporting. Freshdesk is an excellent choice if you are looking for an open-source Help Scout alternative. You can even use this platform for free.
You can also find other open-source software tools to help you with your help desk needs. UVdesk, an open-source helpdesk application built on Symfony, focuses on customer service through multiple channels. It is flexible and customizable, and merchants can easily modify it to meet their needs. The main advantage of UVdesk is its free open source helpdesk platform.