In a general sense, the role of an ‘operation team’ is to manage and optimize the processes that keep the business running and generating value.
And usually, the bottom line here is revenue.
Operations management tools, therefore, are tools that help to facilitate these functions—thereby making the company even more effective and efficient.
With all of that being said, it’s not always entirely clear what to look for when choosing the proper operations management tools for your organization.
So in this post, you’re going to learn about 8 things that you should always look for.
1. Order Fulfillment Tools
When it comes to operations management, order fulfillment is a crucial order of business.
So among the tools that you’re considering for your ops management team, you want to make sure that you have ‘order fulfillment’ covered.
2. Customer Support
A lot of people only think about customer support after the fact.
But the truth of the matter is that resources for these processes should be planned for when you set up your full range of tools.
Some tools to look at in this department include tools like ZenDesk, Intercom, and Chili Piper.
3. Product Planning Support
If your operations management team is going to play any role at all in the product planning phase of the ‘assembly line,’ then this is something that you’ll want to make sure is included.
4. System Implementation
You’ll want to make sure that your entire operations system is planned-out and implemented correctly—and this is definitely something that you want to think about while choosing your operations management tools.
A few tools that can really help with this include options like Zapier and Next Matter.
5. Process Management
Does your team have a system (and a toolset) in place for process management?
If not, then you’ll want a range of features for this included in your tools.
There are quite a few different tools in this category to choose from—so you want to make sure that whatever you choose will integrate well with the other parts of your infrastructure.
6. Supply Chain And Supplier Relations Features
You always want to make sure that you have a system in place to help you manage your company’s supply chain and supplier system structure.
You need to not only be able to communicate what you need with your suppliers—but you also need to be able to see what you need from the operations end of stuff.
Does your operations tool set give you the ability to scale in the future?
Hopefully, your company is going to grow over time.
And as it grows, it’ll be important for your company to sustain that growth.
So just make sure that you choose tools and systems that can facilitate this and adapt to growth.
Regardless of the ‘type’ of tool you need, it’ll be essential to choose and integrate tools that’ll give your system ‘robustness.’
For example—Slack is a great example of a collaboration tool that’s really withstood the test of time. Notion is another fantastic example of this—for when you need a system that can serve as a single ‘source of information’ for all of your departments.
The thing about these tools is that they’ll even help you if you have workers who are remote.
Hotel Engine describes it like this:
“More and more professionals are traveling and working remotely, especially in the fields of construction, nursing, and healthcare. And it’s crucial for everyone to understand exactly how corporate travel works.”
And the great thing about tools like Slack and Notion is that they can really help you to bring everyone on your operations team together—even when people are not actually together physically—which is awesome.
There you have it.
8 things to look for in operations management tools that’ll truly help you to scale your operations systems to the next level and beyond.
Of course, at the end of the day, it never hurts to read some reviews and to see what your competitors (and other businesses in similar spaces) are using. But with a little bit of homework, you should definitely succeed at finding the perfect tools for your company!