6 Questions to Ask Before Choosing a Payroll Software Provider

Payroll Software

When it comes to finding payroll software, there are several important considerations you’ll want to take into account before making your final choice. Will the provider be able to handle your specific needs? What kind of support does the provider offer? What’s the price like? Is there customer support if you’re not satisfied with the product? To help you narrow down your options, here are six questions to ask before choosing a payroll software provider.

1) Can the software handle my business’s current needs?

One of your top priorities when choosing any type of software is making sure it can handle your current and future needs. Make sure you understand how scalable each product is so you know if it will be able to grow with your business. If you expect things like benefits or international payroll in a few years, find out now if that’s something that’s offered as an upgrade or add-on. Also make sure there are no hidden costs for these additional services—that way you can plan for those expenses up front.

2) Is the system easy to use?

If you’re running your payroll yourself, it’s important that you choose a system that is easy for you and your employees to use. If a system is too complex, it may be difficult for your employees to manage their own time cards, which could lead to under- or over-reporting hours. One key question you should ask yourself: Will my workers be able to find what they need when they need it? While most payroll systems come with user manuals and online help forums, if you have no payroll experience, having an intuitive and straightforward system can go a long way.

3) How long has the company been around?

There’s nothing wrong with companies that are still in their startup phases, but it’s important to research how long they’ve been around and what kind of success they’ve had so far. You want a company that has survived long enough to prove itself, which likely means you can expect good service and solid customer support—but it also shows you won’t have any major security concerns. If a company is no longer in business, it doesn’t mean its services were bad—but you should be aware of your risk when making an investment like payroll software. If a provider has gone out of business and not resolved outstanding issues, things can get very complicated when looking for another provider.

4) Does it have dedicated customer support?

Make sure your payroll provider has 24/7 live chat and phone support. You’ll never know when you’ll need help, so it’s important that your payroll software company is always available when you are. For example, if you run into an issue at 3:00 AM on Sunday night, will your company have support staff ready to assist? Good customer service will help ensure you have a smooth transition into your new software.

5) Are there any hidden fees?

Many payroll companies will offer you a free trial, which allows you to take your time to make sure that everything works before making any commitments. However, there may be some fees or charges related to transitioning from your previous company’s software into their system; make sure that these costs are outlined upfront. Some providers require users of older systems (like Intuit products) to pay an upgrade fee, while others don’t. You should also ask if maintenance fees are included in your plan or if they will be billed separately on an annual basis.

6) What are some other clients saying about their experience using this service?

There’s no substitute for word-of-mouth recommendations. If your current payroll software has other clients who are happy and enthusiastic about their services, ask if you can speak with them. This can provide insight into specific strengths of your potential provider as well as areas they may be lacking in. It also gives you another avenue of contact should you experience any problems with your service later on down the line. What type of support do they offer?: When things go wrong, it’s important that there is someone you can talk to immediately – especially if you are working in an industry that requires fast and accurate tax payments.

Read also: 5 Signs Your Company Needs a Payroll System Upgrade

6 Questions to Ask Before Choosing a Payroll Software Provider

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