Working in Customer Service

Customer Experience Metrics

One of the fields that provides a huge number of jobs is retail sales. Sales personnel, shipping and receiving clerks, stock people, and managers are some of the positions in the field. Sales means providing satisfaction to clientele and that means having good customer service representatives.

Those who enjoy being around people may enjoy and thrive in a career in customer service. There are jobs available in brick-and-mortar stores as well as online positions that allow you to work from home. It does take a particular skill set.

Necessary Skills

A job working with the public, such as Joybird customer service, can be challenging as well as rewarding. To be successful in the field requires certain personality traits and specific skills.

  • Ability to listen – Hearing and listening are two different things. A customer service rep must be tuned in to the needs and problems of clients and listen carefully in order to understand them thoroughly.
  • Patience and dealing with all kinds of people – A customer service rep has to deal with many kinds of personalities and temperaments. Patience and a solid rapport with customers who may be in various emotional states including anger are essential.
  • Problem-solving – The is a wide variety of problems that can occur in retail. Some will be unique to the situation and the customer. The ability to come up with creative and viable solutions quickly is important.

Before going into customer service, be sure you have the right personality and skills.

Finding a Customer Service Position

Job searches today are most often conducted on the Internet. There are employment sites where you can search for positions that meet your parameters. You can also see what a company’s employees have to say about it, such as searching Joybird reviews. With this information right at your fingertips, you can apply for the positions that interest you.

A job in customer service is not for everyone but for those who have the right skills, it can be a rewarding way to make a living.

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Working in Customer Service
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