As consumerism evolves, the more the constant problems persist. Misleading customers, supplying them with defective products, shipping delays, and cancellations all remain threats to consumer satisfaction. Not everything is the seller’s or manufacturer’s fault, but you are encouraged to exercise your rights if you find proof that it is.
Filing a complaint is not something that most of us won’t do. You could probably think of at least ten reasons why you won’t do it in just a minute or two of thinking. It’s not ideal, but if there are valid grounds to do it, you should.
Everyone has rights, and being a consumer gives you more leeway to exercise them. If you don’t, you’ll only make things worse by letting deceitful people stay in business. Challenge them by filing a consumer complaint, and you can read how to do it below.
Decide on an outcome
Before proceeding with filing a consumer complaint, you have to decide what your objective is. Think of what you want to achieve or receive out of the complaint that you’ll submit. Having an exact goal in mind puts direction in it that you can focus on.
Your preferred result will serve as your motivation and the notice to the seller or manufacturer that you are serious about it. Do you want an exchange of goods or to continue service? Would you like to receive compensation for damages, injuries, or an inconvenience? Do you want a refund?
Those are some of the expected results that you can get out of a consumer complaint. Be sure to think carefully about which one you’d like to happen to get the most out of your time, effort, and money.
Present your problem clearly
Your consumer complaint should be easy to understand as much as it is strong. The seller should understand your message and your reasoning. Of course, it all comes down to how you’ll make your complaint.
You should be aware of the steps of how to report consumer complaints to ensure that you’re following proper procedures. It’s quite difficult to do, especially when you’re emotionally charged, but you have to do it, or the seller won’t entertain your case. Before subjecting yourself to making the report, you should have evidence of their violation or breach of your rights.
Every detail counts, so be sure that you bring everything. You should recount the events and facts when you purchased the product or subscribed to the service.
Complain in person or in writing
After you’ve found out about the procedure on how to file your complaint and crafted it, you can submit it to the authorized people. You can complain in person if it’s not a bother, or you can simply write an email. You can also go to old school and write a letter that you can send to the seller.
Sometimes the issue can be addressed after a call, an email, or a visit. Businesses nowadays are more serious about these kinds of matters, so the faster an issue can be resolved, the better for them as well. If you purchased online, it’s more efficient to file the consumer complaint via email or a phone call.
Take it to court if necessary
If all else fails, or if you’re not satisfied with the result of your complaint, you can push it to court. It’s not the best option, but if you feel like you’ve been served with such injustice, it’s available. You can always opt to take legal action if they don’t seem to take you seriously or work with you towards a better solution.
Even a minor inconvenience can be grounds for a lawsuit. Filing a class action lawsuit will give your small complaint a venue to be heard. A win in court can give you your desired outcome and more, i.e., compensation and a ban on certain activities or products.
Your rights as a consumer aren’t something to be taken lightly. It’s basic fundamental human rights by now, and you can’t let any business violate yours. You’re encouraged to learn about how to exercise them and what you can get out of it if you do. File a substantial complaint and defend your consumer rights if you need to.
Deinah Storm used to work in the corporate world as a marketing affiliate. She quit her job to pursue her passion for writing, but to this day, Deinah is committed to educating consumers about the different marketing scams and how to avoid them.